Atlassian Consulting Services

Forum One works with mission-driven organizations to help them realize their goals and extend their influence. These organizations need powerful collaboration tools so they can focus on the causes they care about most.

Forum One can help you configure JIRA or Confluence to help your teams work together more effectively. With our experience and expert advice, Forum One will provide full system analysis, develop custom issue types and workflows specific to your organization, and integrate your other tools so that your teams can work more efficiently. We'll work with your teams to create meaningful change across your entire organization and provide training to effectively use and manage the tools moving forward.

Jira

We can help you make the most of JIRA Core, JIRA Software, and JIRA Service Desk. Organizations that achieve the greatest success with JIRA establish best practices and build organizational frameworks early in their implementation process. Forum One will help you plan the configuration, recommend useful plugins and integrations, and roll-out the implementation onsite or remotely. 

  • Communication Teams: map your JIRA configuration to your marketing and organizational processes to accelerate collaboration and increase visibility across teams. 
  • Software Teams: adopt industry best practices with JIRA Software and let your team members focus on doing what matters most.
  • Support Teams: deliver best-in-class customer service with JIRA Service Desk and a unified platform providing visibility over the entire lifecycle of a request. 

Whether you're a small team setting up a ticketing system for the first time, or an enterprise organization migrating from a legacy tool with sophisticated workflows -- Forum One can help.

Confluence

Adopting Confluence in your organization can dramatically improve how your team members plan projects, manage information, and share knowledge. Cut out unnecessary meetings and email overload with improved communication, collaboration, and file sharing in Confluence. With powerful JIRA integration, your teams will have everything they need at their fingertips to work together efficiently and effectively. 

Forum One will help you understand Confluence’s capabilities, create a configuration strategy for your organization, and accelerate adoption across departments. We help organizations to re-organize and structure their spaces and pages to ensure consistency and ease of use across teams. We can help set you up for success by establishing a governance strategy and ensuring that all users are following the same guidelines. 

Additional Services

As an official Atlassian Solutions Partner, Forum One can support you as you introduce the tools into your organization. Our services include: 

  • Atlassian Administrator and User Training 
  • Jira Issue Type and Workflow Customization
  • Confluence Page Template Creation
  • Service Desk Portal, Request Type, and SLA Configuration
  • Security and Permissions Configuration 
  • Systems Migration and Integration
  • System Governance Planning
     

Looking to learn more about Jira and Confluence?

We would love to chat with you about how we can configure JIRA or Confluence to help your teams work together more efficiently.