Events Conference

#23NTC: Increasing Your Nonprofit’s Impact with Service Design

Now more than ever, people rely on technology. It can get complicated quickly since there are so many touchpoints for people to get information—from engaging with your website, to following you on social media, contacting you by phone, meeting you in-person, receiving your printed materials in the mail, etc. With so many avenues, how can you ensure that your audience touchpoints are consistent, connected, and helpful? Enter the service blueprint! 

During this session, you’ll learn:

• What a service blueprint is and specifically how it’s valuable for nonprofits
• How to create and customize a service blueprint within the context of your own organization.
• How to use your service blueprint to identify gaps and opportunities in your organization’s service and information delivery.

By the end, you’ll be able to create your own service blueprint and understand how service design can help you improve your audience’s experience with your organization, and in turn amplifying your impact.